Need help with Workuul?
Browse common questions or reach out directly.
Frequently Asked Questions
Workuul is invite-only. Please contact your manager to get your Store Code.
Your manager will review your submission and include it in the weekly schedule.
In the app, go to Settings → Account to update your information.
Go to your shift in the schedule, tap "Request Exchange" and select available team members. Your manager must approve all exchanges.
Yes! When a colleague posts a cover request, you'll see it in the "Available Shifts" section. Tap to accept and await manager approval.
You'll receive a notification with the reason. You can either find another team member to exchange with or work your original shift.
Email us at [email protected] with a description of the issue and your store name.
No, Workuul is designed for team-based scheduling with manager oversight.
This depends on your manager's settings. Most managers review requests within 24 hours.
Contact your manager directly. Once approved, exchanges typically cannot be reversed without manager intervention.
Only team members with compatible roles and availability can exchange shifts. Your manager sets these permissions.
Yes, all data is encrypted and we follow industry-standard security practices.
Quick Troubleshooting
App won't sync
Check internet connection, force close and reopen
Store Code invalid
Verify with manager, check for typos
Schedule not updating
Pull down to refresh, check app version
Login problems
Reset password, clear app cache
Before contacting support:
- • Make sure you're using the latest version of the app
- • Double-check that your Store Code is correct
- • Try restarting the app if you're experiencing sync issues
- • Clear cache and re-login if errors persist
Still need help?
Contact our support team and we'll get back to you as soon as possible.
We typically respond within 24 hours
Please include the following information:
- • Store name
- • App version
- • Device type (iOS/Android)
- • Screenshots (if applicable)
- • Detailed description of the issue